frequently asked questions

Registering for an account is a simple process which can be completed on the website in a matter of minutes. Clients will need to create a new account on Kwiksend before they are able to start sending money. In order to register for an account, clients will need to provide some personal information about themselves or their business as well as creating a new and unique username and password. Once registration has completed then clients will be emailed a link using the email address which they provided during the registration process and from this email they will be able to activate and start using their account.
Kwiksend is suitable for a number of different purposes but the majority of our customer base is made up of corporate clients who use Kwiksend as a tool for their business. Provided you have an account with Kwiksend then you are able to choose who it is you make transfers to and all of these transfers will be sent securely using highly advanced encryption software – a feature which is a favourite among our corporate clients.
All transfers will be processed as soon as all of the information has been provided online. This includes the amount, who you want to send it to as well as the choice of choosing an express transfer service for same day transfers. Provided that all of the information we have received is correct then your transfer will be sent immediately. Please note that we will not be liable for any delays which are caused to the transfer process by inaccurate information being provided by the client, so in order to ensure that your money gets to its destination as quickly as possible we advise all of our clients to double check the information before submitting the transfer for processing.
Yes, Kwiksend is suitable for businesses and the majority of our customer base is made up from corporate accounts. When you register for an account with Kwiksend then you have the option of choosing whether to open an account on behalf of your business or to use an account as a sole trader if you feel that a personal account will be more suitable for your needs. The high level of security and speed at which we are able to make online transfers makes Kwiksend a favourite platform among corporate clients.
Due to the high speeds at which we process our transfers, we are unable to accept any cancellations after a transfer has been received and fully processed on our system. If you realise immediately that a mistake has been made and you are able to inform us of this as soon as possible, then depending on the stage at which the processing has reached then we may be able to cancel the transfer for you. Kwiksend is only to be used to send money to clients and contacts that you know and trust – for this reason you must not send money to anyone that you do not know. In the event that you need to cancel a transfer or if you have made a mistake then you will be able to contact the recipient and arrange any amendments with them directly.
The Kwiksend platform deals exclusively in USD and is suitable for sending money across numerous destinations in the United States. We are unable to accept any international transfers nor do we offer a currency exchange service – our platform is suitable to transfers which are national to the United States of America only.
If you have a question which has not been answered on this page then please get in touch with a member of the team who will be able to assist you as soon as possible. To reach us, simply fill in the form on the contact page providing as much information about your request as possible so that we may direct it to the right department in order to ensure a speedy response. We aim to get back to all enquiries within 48 hours.