Privacy Policy

Thank you for choosing Kwiksend. Kwiksend is an online money transfer service which is suitable for both private and corporate clients. We are able to offer you the use of this service and platform provided you read, agree to and understand the following privacy policy.

This privacy policy applies to all of the personal information which we may collect from users and clients when they use Kwiksend. This privacy policy may be updated from time to time, so please make sure that you check back to this page regularly to ensure that you are familiar with the most updated version of the policy.

1. Information we collect about clients

We may collect information from our clients in a number of ways. This includes the following:

Information you provide us with

In order to use Kwiksend and to set up an account you will be asked to provide us with some personal information in order to register for an account and to use these services. This could include the following information:

- Personal details such as your name, date of birth and gender.

- Contact details such as your address, email, phone number and mobile number.

- Information about your identity such as your nationality, Photo ID and any other information necessary to carry out security checks.

Information we collect about you

We may also collect some information about you when you use this service. This is information that is collected automatically and may not be personal information which could be used to identify you. This could include the following information:

• Transactional information such as details of your accounts, including payments that have been made to and from these accounts.

• Communication records such as details of any records of our communications with you.

• Your preferences for marketing purposes.

• Usage data about how you use our products and services.

• Investigation data such as anti-money laundering checks, identity checks and any other due diligence checks.

• Information that may be required to satisfy our regulatory obligations such as information about transactions, detection of any suspicious or unusual activity, information about any parties that are connected to you or to these activities.

• Information that is gathered from you when you visit our website such as the IP address, login information, browser type and version.

2. When we collect information about clients

We will always inform clients when we will need to collect information from them in order to use the Kwiksend service. We will collect your information when you register for an account, fill in a form on the website or if you contact us either using the contact form on the website or if you contact us directly via phone or email.

3. Additional information checks and KYC

In order to maintain the security of our platform we will verify the identity of all clients which register for an account on Kwiksend. In order to do this effectively we may need to ask for additional information from our clients. This could include additional information which comes from third parties, and could include the following:

• Credit reference agencies

• Fraud prevention agencies

• Identity verification agencies

• Sub-contractors and suppliers

• Agents and suppliers

• Government and law enforcement agencies

4. Cookies

The website uses cookies in order to enhance and improve the browsing experience on our website for our clients. A cookie is a small text file which is placed on the hard drive of the computer and it allows us to remember our clients and to be able to assist with their personal browsing preferences. It also helps us to run diagnostic tests and to improve any bugs or fixes on the website. Cookies can not be used to identify you personally, however if you would prefer to not have the use of cookies enabled then you are able to disable the use of cookies by changing the personal settings in your browser. However, please be aware that if cookies are disabled then some of the features of the website may not work as well and you may be required to re-enter some information each time that you return to the website.

5. Why do we need this information?

We need this information from our clients in order to perform the money transfers which they have requested from us as well as being able to conduct our business effectively. This is explained further in the following points:

Fulfilling our business obligations

The information that you provide may be necessary for us to be able to perform the business services which you have requested from us and for us to be able to send and receive money transfers on your behalf.

Fulfilling legal obligations

In the event that we were involved in a government or legal investigation, we may have an official obligation to provide some information to official authorities in order to assist with their ongoing investigations surrounding online crime, fraud and money laundering.

6. Sharing personal information

We will only ever share any of the personal information which we hold about our clients when we have a duty to do so. This could include parties such as the client or person which you are intending on making a payment to, credit reference agencies, fraud prevention agencies, identify verification agencies and regulatory bodies.

This could include information being shared under any of the following circumstances:

• If we are under duty to disclose or share any of this personal information in order to comply with a legal obligation

• In order to conduct any necessary background checks on you before offering our products and services

• Where we have been asked for the information to facilitate an investigation

• In order to enforce or apply our terms and conditions as well as any other agreements

• To protect our rights and safety

• Where we have a legitimate business interest to do so

• Where we have obtained your consent to be able to do so

7. Storing personal information

We will only ever keep a record of the personal information that we have about our clients for as long as is necessary for us to be able to perform our business obligations. After this period then the information may be securely removed from our servers.

All of our servers are protected with advanced encryption software and access is only permitted to those who have a legitimate business reason to know it.

8. Your rights under GDPR

Under the GDPR all clients have the following rights with regards to their personal data which is stored by Kwiksend. Clients may exercise any of these rights at any time and they include the following:

a) You may request to access a copy of the information that we hold about you.

b) You may request that we destroy or erase the information that we hold about you providing you are no longer using the service or have an active account with Kwiksend.

c) You may ask us to update and rectify the information that we hold about you.

d) You may ask that we provide you with a machine-readable version of the information that we hold about you and you have permission to be able to share this more widely.

e) You have the right to withdraw your consent at any time to us processing or storing any of your personal information.

f) You have the choice to opt out of marketing and email communications.

g) You can ask us to stop processing your personal information at any time.

9. Questions and comments

If you have any further questions or comments about this privacy policy, or if you would like to know anything else about the security of your information as well as exercise any of your rights then please get in touch with us and someone will come back to you as soon as possible.